Terms of service

Last updated: 21 September 2026

1. About these terms
These Terms of Service ("Terms") apply to your use of veloraco.org (the "Website") and to any purchase you make from Veloraco ("we", "us", "our"). By using the Website or placing an order you agree to these Terms. Please read them together with our Refund Policy, Shipping Policy and Privacy Policy. If you do not agree with these Terms, please do not use the Website or place an order.

Nothing in these Terms affects your statutory rights as a consumer.

2. Who we are and how to contact us
Veloraco is a UK-based scalp-care brand. The best way to contact us is by email. You can contact us at:

• Email (our main contact method): veloraco.org@gmail.com
• Post: Howard Road, Birmingham B20 2AN, United Kingdom

3. Our products
We sell the Brain Tickler (a scalp brush available in Black, Grey or Pink), Scalp Juice (a castor and rosemary oil blend in a 40ml bottle) and The Full Send (a bundle containing one Brain Tickler in your selected colour, one Scalp Juice 40ML and one free Veloraco Satin Bonnet; the bonnet is not sold separately). We take care to describe our products accurately, but colours shown on screen may differ slightly from the product you receive. If a product is unavailable, we will let you know as soon as we can.

4. Orders and contract
When you place an order you are making an offer to buy. A contract between you and us is formed when we send you an order confirmation email. We may decline or cancel an order, for example if a product is unavailable, if there is an obvious pricing or product-information error, or if we suspect fraud. If we cancel an order after you have paid, we will refund you in full.

5. Prices and payment
Prices are shown in pounds sterling (GBP). Delivery charges and any applicable taxes are shown at checkout before you pay. Payments are processed securely by Shopify and its payment providers; we do not store your card details. Discount codes and promotions apply only as stated, may not be combinable with other offers, and may end or change at any time. This will not affect orders that have already been confirmed.

6. The Full Send bundle and free gift
The Full Send contains one Brain Tickler in the colour you select, one Scalp Juice 40ML and one free Veloraco Satin Bonnet, for the bundle price shown on the product page. The Veloraco Satin Bonnet is a free gift that is available only as part of The Full Send and is not sold separately. If you cancel or return The Full Send, the bundle is treated as a single order and the Veloraco Satin Bonnet should be returned together with the other items.

7. Delivery
Orders are fulfilled through our supply partners. Delivery options and charges are shown at checkout, and our Shipping Policy has further details. Estimated delivery is 3–12 business days, but delivery times may vary depending on the destination and order volume, and estimates are not guaranteed. Tracking information will be provided when available. Please make sure the delivery address you give us is complete and correct.

Risk of loss or damage passes to you when the goods are delivered to you. Ownership passes to you when we receive full payment. Depending on your destination, customs duties, import taxes or local charges may apply on delivery; these are your responsibility unless shown as included at checkout. Nothing in this section affects your statutory rights in relation to late delivery.

8. Cancellations, returns and refunds
In line with UK consumer law, you generally have 14 days after receiving your order to notify us that you wish to cancel or return an eligible item. This is subject to applicable exclusions and does not affect your other statutory rights. Our Refund Policy has further details. To start a cancellation or return, email us at veloraco.org@gmail.com or use our Contact page.

9. Faulty, damaged or incorrect items
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for their purpose and as described. If your order arrives damaged, incomplete or not as described, please email us at veloraco.org@gmail.com with your order number and, where possible, photos, and we will sort it out. Your legal rights in relation to faulty goods are not affected by these Terms.

10. Using our products
Please read the product information and use our products as directed. Our products are intended to support a scalp-care routine and relaxation. We do not make medical claims and we do not guarantee hair growth or any particular result. Our products are not intended to diagnose, treat, cure or prevent any condition. If you have a scalp condition or allergies, or you are unsure whether a product is suitable for you, please speak to a healthcare professional before use.

11. Using the Website
You agree to use the Website lawfully and not to misuse it, interfere with its operation, or attempt to gain unauthorised access to it. All content on the Website, including text, images, logos and design, belongs to us or our licensors and may not be copied or reused without our permission. If you submit a review or other content to the Website, you confirm that it is honest and that you are entitled to submit it, and you give us a non-exclusive, royalty-free licence to display it on the Website and in our marketing.

12. Our liability
We sell products for personal, non-business use only. We are not responsible for losses that were not a reasonably foreseeable result of us breaking these Terms, or for any business losses such as loss of profit. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law.

13. Events outside our control
We are not liable for delay or failure to perform our obligations caused by events outside our reasonable control, such as carrier disruption, severe weather or supply problems. If this happens, we will let you know and do what we reasonably can to minimise the delay.

14. Third-party links and services
The Website may link to third-party websites and use third-party services such as Shopify, payment providers and delivery carriers. We are not responsible for the content or practices of third-party websites.

15. Privacy
We handle your personal information as described in our Privacy Policy.

16. Changes to these terms
We may update these Terms from time to time. The version in force when you place an order will apply to that order.

17. Complaints
If you have a complaint, please contact us first using the details above and we will do our best to resolve it promptly.

18. Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction, except that if you live in Scotland or Northern Ireland you may also bring proceedings in the courts of that country. If you live outside the UK, you keep the mandatory consumer rights of the country where you live.

19. General
If any part of these Terms is found to be unenforceable, the rest will continue to apply. If we do not enforce a right straight away, that does not mean we have given it up.